Privacy Policy

ChairUp ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (the "Platform").

Please read this policy carefully. If you do not agree with our policies and practices, please do not use our Platform.

A. Information You Provide Directly

Account Registration:

• Name, email address, phone number
• Profile photo
• Role (Barber, Shop Owner)

Barber Profiles:

• Years of experience, specialties
• Bio, location, service rates
• Video portfolio (uploaded by you)
• Florida barber/cosmetology license number and status
• Instagram and social media handles (optional)

Shop Profiles:

• Shop name, address, phone
• Shop photos
• Owner name and contact information
• Number of chairs, amenities, rates

Communications:

• Messages sent through the Platform (text, photos, videos)
• Interview questions and video answers

Payment Information:

• Credit/debit card details (processed securely by Stripe; we do not store full card numbers)
• Billing address
• Payment history and transaction records

B. Information Collected Automatically

• IP address and device information
• Browser type and operating system
• Pages visited and time spent
• Referring/exit pages
• Cookie identifiers
• Location data (approximate, from IP address)

C. Information from Third Parties

• License Verification: We verify Florida barber licenses through the Florida Department of Business and Professional Regulation (DBPR)
• Payment Processing: Stripe collects and processes payment information

We use collected information to:

• Operate the Platform: Create and manage your account, facilitate connections between barbers and shops
• Facilitate Transactions: Process payments for chair rentals and subscriptions
• Verify Credentials: Confirm barber licenses are active and valid
• Communications: Send transactional emails, service updates, and promotional content (you can opt out anytime)
• Safety & Compliance: Prevent fraud, enforce our Terms of Service, comply with legal obligations
• Analytics & Improvement: Understand how users interact with the Platform to improve features and user experience

A. Other Users on the Platform

Your public profile information is visible to:

• Barbers can see shop profiles (name, location, rates, amenities, photos)
• Shops can see barber profiles (name, experience, specialties, license status, video portfolio, ratings)

Private information shared only after mutual interest:

• Phone number (when applying/interviewing)
• Email (for direct communication)
• Video interview responses (shared only with the relevant shop)

You control what's public vs. private through your profile settings.

B. Service Providers

We share information with third parties who provide services on our behalf:

• Stripe: Payment processing
• Resend: Email delivery
• Supabase: Cloud hosting and database services

These providers are contractually obligated to use your information only to provide services to us and are bound by confidentiality agreements.

C. Legal Requirements

We may disclose your information if required by law, court order, or government request. We will notify you of such requests unless legally prohibited.

D. Business Transfers

If ChairUp is acquired, merged, or sells assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

• Account Data: Retained as long as your account is active. After deletion, we retain data for 90 days before permanent removal
• Payment Records: Retained for 7 years (US tax/legal compliance)
• Communication/Messages: Retained for the duration of the rental relationship plus 2 years
• Video Portfolios: Retained as long as your account is active; deleted upon account closure

Barbers: You can delete your profile anytime, which removes your public visibility (though messages with shops remain in their records).

A. Access & Portability

You have the right to request a copy of all personal information we hold about you. Contact us at contact@chairfill.io.

B. Correction

You can update or correct your profile information directly in your account settings.

C. Deletion

You can request deletion of your account and associated data. We will delete your profile and personal information within 30 days, except where we're required to retain it by law.

D. Marketing Communications

You can opt out of promotional emails anytime by clicking "Unsubscribe" in any email or updating your preferences in account settings. Transactional emails cannot be opted out of while your account is active.

E. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information is collected
• Know whether your personal information is sold or disclosed
• Delete personal information (with exceptions)
• Opt out of the "sale" of personal information
• Non-discrimination for exercising your rights

ChairUp does not "sell" personal information as defined by CCPA. To exercise these rights, contact contact@chairfill.io.

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication (passwords hashed with bcrypt)
• Role-based access controls (only admins can access verification data)
• Regular security audits
• Secure payment processing through PCI-DSS-compliant Stripe

However, no security system is impenetrable. We cannot guarantee absolute security. You are responsible for keeping your password confidential.

We use cookies to:

• Remember login information
• Track user preferences
• Analyze Platform usage

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

We do not use cookies for tracking across third-party websites or behavioral advertising.

ChairUp is not directed to users under 18. We do not knowingly collect information from children under 18. If we learn we've collected information from a minor, we will delete it immediately. If you believe we have collected information from a child, contact contact@chairfill.io.

The Platform may contain links to third-party websites (Instagram, Facebook, shop websites). We are not responsible for the privacy practices of external sites. Please review their privacy policies before sharing information.

If you access ChairUp from outside the United States, you acknowledge that your information will be transferred to and processed in the United States. US data protection laws may differ from your home country's laws.

We may update this Privacy Policy periodically. We will notify you of material changes by email or posting a prominent notice on the Platform. Your continued use after changes constitutes acceptance of the updated policy.

For privacy questions, data requests, or to exercise your rights:

ChairUp Privacy Team

• Email: contact@chairfill.io
• Mailing Address: Jackson Square Company

We will respond to inquiries within 30 days.

• Data Storage: Supabase (US-based, encrypted)
• Payment Processor: Stripe (PCI-DSS compliant)
• Email Service: Resend (HIPAA-eligible, secure)
• License Verification: Florida DBPR (public records lookup)
• User-to-User Data: Shared only as necessary to facilitate transactions; users control visibility

This Privacy Policy is compliant with CCPA/CPRA, general US privacy standards, and Stripe/Supabase terms of service.