Terms & Conditions

By accessing and using ChairUp ("Platform," "we," "us," "our," or "Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with any part of these Terms, you may not use the Platform.

ChairUp is operated by Jackson Square Company ("Company").

To use ChairUp, you must:

• Be at least 18 years of age
• Have legal authority to enter into a binding contract
• Not be prohibited from using the Platform by applicable law
• Provide accurate, current information about yourself

Barbers: You must have a valid, active Florida barber or cosmetology license to create a profile.

Shop Owners: You must be authorized to represent the business and enter into agreements on its behalf.

A. License Verification (Barbers)

You grant ChairUp the right to verify your Florida barber license through the Florida Department of Business and Professional Regulation (DBPR). Your account profile visibility depends on verification status:

• Verified: Profile visible to all shops, "Verified" badge displayed
• Pending Verification: Profile hidden until verification completes (within 5-7 business days)
• Expired/Invalid License: Account access suspended; you must renew your license and resubmit for verification

You are responsible for keeping your license current. If your license expires, you must update your expiration date in your account settings immediately. Failure to do so may result in account suspension.

B. Account Security

You are responsible for:

• Keeping your password confidential
• All activity under your account
• Notifying us immediately of unauthorized access

ChairUp is not liable for unauthorized access due to your negligence in protecting your login credentials.

A. Prohibited Conduct

You agree NOT to:

Illegal Activity:

• Violate any federal, state, or local law
• Engage in fraud, misrepresentation, or harassment
• Use the Platform for illegal employment practices

Platform Abuse:

• Post false or misleading information on your profile
• Impersonate another person or entity
• Spam, phishing, or malware
• Attempt to bypass security or access unauthorized areas
• Scrape, bot, or automate access to the Platform

Content Violations:

• Upload sexually explicit, graphic, or hateful content
• Post content that infringes copyright or intellectual property
• Post content depicting violence or illegal activity
• Share personal information of others without consent

Professional Conduct (Barbers & Shops):

• Misrepresent your qualifications or license status
• Discriminate based on protected characteristics (race, gender, age, religion, etc.)
• Engage in sexual harassment or predatory behavior
• Solicit users outside the Platform to avoid fees

B. Enforcement

ChairUp reserves the right to:

• Remove content that violates these Terms
• Suspend or terminate accounts for violations
• Report illegal activity to law enforcement
• Cooperate with investigations

A. Your Content

You retain ownership of all content you upload to ChairUp, including:

• Profile photos and descriptions
• Video portfolios
• Portfolio captions and descriptions
• Interview video responses

B. License to ChairUp

By posting content on ChairUp, you grant the Company a non-exclusive, royalty-free, worldwide license to:

• Display your content on the Platform
• Use your profile information in search results and recommendations
• Use your content for Platform marketing, promotional materials, and case studies (with your prior written consent for promotional use)
• Create derivative works (e.g., cropped images, thumbnail previews)

You may revoke this license by deleting your profile or content. Deleted content will be removed from public view within 30 days.

C. Company Content

All ChairUp Platform content not created by users — including design, layout, graphics, branding, and functionality — is owned by Jackson Square Company and protected by copyright. You may not reproduce, distribute, or modify Company content without written permission.

A. Subscription Plans

ChairUp is currently free for everyone — barbers and shops alike — during the launch period. No credit card is required to start.

Free Tier (Barbers):

• View chair listings
• No ability to apply, message shops, or book chairs
• Profile not visible to shops

Paid Tier (Barbers): Currently free during launch

• Apply to unlimited chair listings
• Upload video portfolio
• Verified badge (after license verification)
• Message shops directly

Free Tier (Shops):

• View barber profiles
• No ability to post listings or contact barbers
• Profile not visible to barbers

Paid Tier (Shops): Currently free during launch

• Post unlimited chair listings
• Review and accept applications
• Message barbers directly
• Manage chair rentals and payouts

B. Billing & Cancellation

Auto-Renewal: If a paid subscription tier is introduced in the future, it will auto-renew on a monthly basis unless canceled. Your payment method will be charged automatically.

Cancellation: You may cancel your subscription anytime through account settings. Cancellation takes effect at the end of the current billing cycle. No refund for unused portions of the current month.

Failed Payments: If payment fails, we will attempt to re-bill you. If payment fails for 3 consecutive cycles, your account will be suspended until payment is resolved.

C. Payment Processing

Payments are processed securely by Stripe, our PCI-DSS compliant payment processor. By providing payment information, you authorize Stripe to store your payment method and process charges on your behalf. ChairUp never receives or stores your full card number, CVV, or other sensitive card data — we only retain a secure token from Stripe along with non-sensitive metadata (such as card brand and last 4 digits) for display and reconciliation purposes.

D. Transaction Fees (Charged to Barbers)

In addition to the chair rent, barbers pay the following transaction fees on every rental payment:

• Payment processing fee: 2.9% + $0.30 per transaction, passed through from Stripe.
• Marketplace fee: 5% of the rent amount, paid to ChairUp.

Example: $300 rent = $300 rent + $8.70 processing + $15 marketplace = $323.70 charged to the barber.

For Shops: You receive 100% of the rent amount — no processing fee, no marketplace fee, and no platform commission is deducted from the rent. The transaction fees above are paid entirely by the barber.

All chair rental payments made through ChairUp are subject to the following refund terms:

A. Eligibility for Refunds

Refunds may be granted for:

• Booking Canceled by Shop: If a shop cancels a confirmed booking after acceptance, the barber is entitled to a full refund of all fees paid, including the no-show hold if applicable.
• Double Booking or Listing Error: If a shop accepts a booking for a chair that is no longer available due to a listing error, the barber receives a full refund.
• Platform Error: If a payment error occurs due to a ChairUp system malfunction (e.g., duplicate charge, incorrect amount), the overcharge will be refunded.
• Dispute Resolution: If a transaction dispute is resolved in the barber's favor, the disputed amount will be refunded to the barber.

B. Non-Refundable Situations

Refunds will NOT be granted for:

• Barber no-shows where the barber failed to check in or cancel before the deadline
• Cancellations made by the barber after the free cancellation window has passed
• Change of mind after a booking has been accepted and payment authorized
• Subscription fees for the current billing cycle (cancellations stop future charges only)

C. Refund Process

Refund requests must be submitted through the Platform's dispute flow or by emailing contact@chairfill.io within 14 days of the transaction. Approved refunds are processed to the original payment method within 5-10 business days. Processing times may vary based on the barber's bank or card issuer.

D. Partial Refunds

In cases where a barber checks in but the shop fails to provide the agreed chair or workspace, the barber may be eligible for a prorated or full refund at ChairUp's discretion.

ChairUp enforces a strict no-show policy to protect shops from lost revenue due to ghost bookings.

A. No-Show Fee Amount

A $50 no-show fee is automatically charged to the barber when all of the following conditions are met:

• The shop has accepted the barber's booking application
• The barber has not checked in by the agreed start time
• The barber has not canceled the booking within the free cancellation window (24 hours before the start time)

B. Authorization & Collection

When a shop accepts a booking, ChairUp authorizes (places a hold on) the barber's payment method for at least the $50 no-show fee amount. If the authorization fails, the booking cannot be confirmed. If the barber checks in on time or cancels before the deadline, the hold is released and no fee is charged.

C. Fee Distribution

The full $50 no-show fee is paid to the affected shop. ChairUp does not deduct any portion of the no-show fee. The shop receives the full $50 as compensation for the lost chair time.

D. Barber Acknowledgment

Barbers must acknowledge the no-show policy during onboarding. By accepting a booking, barbers reaffirm their understanding that ghosting a confirmed booking results in a $50 charge paid directly to the shop.

E. Disputes

No-show charges may be disputed through the Platform's existing transaction dispute flow. The burden of proof lies with the barber to demonstrate that a valid check-in occurred or that the cancellation was timely.

ChairUp processes all chair rent payments through Stripe Connect. This section explains how money moves between barbers, shops, and the Platform.

A. How Payments Move

1. Application: A barber applies to a chair listing using a saved payment method (credit card or bank account).
2. Acceptance & Authorization: When a shop accepts the application, ChairUp places an authorization hold on the barber's payment method for the $50 no-show fee. If the hold fails, the booking cannot confirm.
3. Check-In & Capture: When the barber checks in at the shop, the no-show hold is released and the full rent amount is captured from the barber's payment method.
4. Escrow: Captured rent is held in escrow for the duration of the rental period (1 day, 7 days, or 30 days depending on the listing's rate period), starting from the barber's check-in time.
5. Release to Shop Balance: Once the escrow period ends without a dispute, the full rent amount is released into the shop's ChairUp balance as Available funds.

B. Fees Charged to the Barber

On top of the rent amount, barbers pay:

• Payment processing fee: 2.9% + $0.30 per transaction, passed through from Stripe.
• Marketplace fee: 5% of the rent amount, paid to ChairUp.

Example: $300 rent = $300 rent + $8.70 processing + $15 marketplace = $323.70 charged to the barber.

C. Shop Balance

Every shop has a ChairUp balance with four buckets:

• Pending: Authorized but not yet captured (barber has not checked in).
• Locked in Escrow: Captured funds being held until the escrow period ends.
• Available: Funds released from escrow and ready to withdraw.
• Disputed: Funds frozen pending admin resolution of an open dispute.

Shops receive 100% of the rent amount — no processing fee, no marketplace fee, and no platform commission is deducted from the rent. Collected no-show fees also flow into the Available balance.

D. Withdrawals

• Minimum withdrawal: $50. Requests below this amount cannot be submitted.
• No withdrawal fees: ChairUp does not charge a fee to move funds from your Available balance to your connected bank account.
• Connected bank required: Shops must complete Stripe Connect onboarding (bank account, identity verification) before requesting a withdrawal. Shops do not need a bank connected to receive applications — only to cash out.
• Processing time: Withdrawals are sent through Stripe automatic payouts and typically arrive in 1–3 business days, depending on your bank.
• Only Available funds: Pending, Locked, and Disputed balances are not withdrawable.

E. Disputes & Frozen Funds

Either party may open a dispute on any transaction from the transaction history. Opening a dispute moves the funds from Available (or Locked) into the Disputed bucket and prevents withdrawal until a ChairUp admin resolves the case. Admin may release funds to the shop or refund the barber based on the evidence provided.

A. Prohibition

All chair rental agreements, payments, and communications initiated through ChairUp must remain on the Platform. Users are strictly prohibited from:

• Soliciting or accepting payments outside of ChairUp's payment system
• Arranging chair rentals off-platform to avoid fees
• Sharing personal payment details (Venmo, Cash App, Zelle, PayPal, etc.) to bypass Platform processing
• Directing other users to communicate or transact outside of ChairUp

B. Consequences

Violating the off-platform transaction policy will result in a permanent ban from ChairUp. This includes:

• First offense: Formal warning logged to your account and reported to ChairUp admins
• Second offense: Immediate, permanent account termination with no refund of subscription, listing, or any other fees paid
• Permanent prohibition from re-registering under any name, email, or identity
• Forfeiture of any pending balances or payouts
• Potential legal action for fraud or breach of contract

Automated monitoring. ChairUp actively scans all in-app messages for mentions of off-platform payment methods (including but not limited to Venmo, Cash App, Zelle, PayPal, Apple Pay, Google Pay, wire transfers, cryptocurrency, "cash only," and similar terms). Detected messages are automatically logged, the sender is shown a warning, and ChairUp administrators are notified for review. Note: sharing of contact information such as phone numbers, email addresses, and social media handles is permitted and not subject to this monitoring.

C. Reporting

If you are asked to pay or accept payment outside of ChairUp, report it immediately to contact@chairfill.io. Users who report off-platform solicitation in good faith will not be penalized.

Important: ChairUp is a marketplace that facilitates connections between barbers and shops and processes chair rent payments through Stripe Connect. ChairUp does NOT:

• Guarantee rental agreements
• Provide legal advice on rental terms
• Mediate disputes between users (except through the formal dispute flow)

Users are responsible for negotiating and documenting their own rental agreements. All chair rent payments must be processed through the Platform.

A. No Guarantee of Results

ChairUp makes no guarantee that:

• You will find a chair (for barbers) or hire a barber (for shops)
• Listed information is accurate or complete
• Users are who they claim to be
• Rental relationships will be successful

B. Liability Cap

To the fullest extent permitted by law, ChairUp's total liability for any claim arising from the Platform is limited to $100 (or the amount you paid us in the past 12 months, whichever is greater).

This cap applies to:

• Bad hires or employment disputes
• Fraud or misrepresentation by users
• Copyright infringement claims
• Any other claim arising from use of the Platform

C. Disclaimer

The Platform is provided "as-is" without warranties of any kind. We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

D. Your Responsibility

By using ChairUp, you acknowledge:

• You are responsible for verifying user information independently
• ChairUp does not perform background checks (unless explicitly offered)
• You assume all risk in hiring decisions or rental agreements
• You are responsible for complying with employment law and licensing requirements

You agree to indemnify, defend, and hold harmless ChairUp, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of applicable law
• Your user content or actions
• Disputes with other users

A. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles.

B. Jurisdiction & Venue

Any legal action or proceeding arising from these Terms shall be brought exclusively in the state or federal courts located in Florida. You consent to the personal jurisdiction of these courts.

C. Informal Resolution (First Step)

Before pursuing formal legal action, you agree to first attempt to resolve disputes informally by contacting ChairUp at contact@chairfill.io. We will attempt to resolve the matter within 30 days.

D. Binding Arbitration (Optional)

If informal resolution fails, either party may elect binding arbitration instead of litigation. Arbitration will:

• Be conducted by a single arbitrator in Florida
• Follow the American Arbitration Association (AAA) rules
• Be limited to individual claims (no class actions)
• Cost shall be split equally unless the arbitrator awards fees to the prevailing party

To elect arbitration, provide written notice to contact@chairfill.io.

ChairUp monitors for violations and reserves the right to:

• Investigate suspected violations
• Suspend or terminate accounts
• Remove content
• Report illegal activity to law enforcement
• Cooperate with government investigations
• Take civil or criminal legal action

A. By You

You may terminate your account anytime by deleting your profile in account settings. Your content will be deleted within 30 days, except as required by law.

B. By ChairUp

ChairUp may suspend or terminate your account for:

• Violation of these Terms
• Illegal activity
• Inactivity (no login for 12+ months)
• License expiration (for barbers)
• At our sole discretion

Termination takes effect immediately upon notice. You may be prohibited from re-registering.

C. Effect of Termination

Upon termination:

• Your profile is deleted
• Your ability to access the Platform ends
• Disputes with other users may remain subject to arbitration
• Provisions regarding indemnity, liability, and intellectual property survive termination

ChairUp may modify these Terms at any time. Material changes will be announced via email or prominent notice on the Platform. Your continued use of the Platform after changes constitutes acceptance of the updated Terms.

ChairUp may modify, suspend, or discontinue the Platform (or any feature) at any time without notice.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force. The invalid provision will be modified to the minimum extent necessary to make it valid.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and ChairUp regarding use of the Platform. No prior agreements, understandings, or negotiations apply.

For account support:

• Email: contact@chairfill.io
• Mailing Address: Jackson Square Company

Response time: We will respond to inquiries within 5 business days.

ChairUp uses third-party services including Stripe (payments), Resend (email), and Supabase (hosting). These services are subject to their own terms of service. ChairUp is not liable for their operations or security.

Failure to enforce any right under these Terms does not constitute a waiver of that right. ChairUp's failure to act on a violation does not waive the right to act on future violations.